LioGames Global LLC operates LioGames.com and is responsible for the personal data covered by this policy. For privacy questions, email [email protected]. Our business contact details are on the Contact page.
1. Information we collect
We collect information you provide when creating an account, placing an order, paying or contacting support. This can include:
- Your name, email, account details and any phone or billing information you provide.
- Purchased products, player IDs, servers, regions and delivery records.
- Payment amounts, currencies, transaction references, wallet activity and refund records.
- Support messages, screenshots and information needed to investigate an order.
- Preferences and details you submit for optional promotions.
We also collect technical information such as IP address, browser and device details, pages visited and cookies. Payment, delivery and sign-in providers may send us information needed to confirm a transaction or operate your account.
Payment providers handle sensitive payment authentication. Do not send passwords, OTPs, UPI PINs, card security codes or wallet seed phrases to support.
2. How we use information
We use information to manage accounts, process orders, deliver products, arrange refunds and answer support requests. It also helps us prevent fraud, protect accounts, improve the website and meet accounting, tax and legal obligations.
Where a legal basis is required, we rely on the basis appropriate to the activity: fulfilling your contract, meeting a legal obligation, consent, or legitimate interests where allowed. We seek consent where the law requires it.
You can withdraw consent for optional processing or ask to stop promotional messages by contacting us. Necessary order and security messages will still be sent.
3. Cookies
Cookies and browser storage keep you signed in, remember your cart and preferences, and support security. Analytics and third-party features, such as chat, may also use cookies.
You can manage cookies through your browser and relevant service controls. Blocking essential cookies can affect checkout or sign-in. Optional cookies and processing are subject to applicable consent and opt-out requirements.
4. Sharing information
We share the information needed to complete a service with payment providers, banks, game or gift-card suppliers, delivery providers and the companies supporting our website, email and customer service. These providers may have their own privacy notices.
We may also share information with professional advisers or authorities when required by law, or when needed to investigate fraud or protect legal rights. If the business is transferred, applicable data-protection requirements continue to apply.
We do not sell personal data. Cryptocurrency transactions may create public blockchain records that we cannot change or delete.
5. Storage and security
We keep information for as long as needed for the purpose it was collected, including accounting, disputes and legal requirements. Closing an account does not immediately remove records we must lawfully retain.
We use HTTPS and access controls to protect information. Our service providers may process data outside your country; any safeguards required for those transfers must apply. Contact us for details about storage or transfers relevant to your data.
6. Your privacy choices
Depending on your location, you may have rights to access, correct, delete or receive a copy of your data, restrict or object to its use, withdraw consent, and complain to a privacy regulator. Rights under India’s data-protection framework apply as the relevant provisions come into force.
To make a request, email [email protected] with Privacy request in the subject. Use your account email where possible. We may ask for reasonable verification and will respond within the period required by the law that applies to your request.
7. Children
Our service is not intended for children under 13. Higher age limits or parental-consent requirements may apply where you live. A parent or guardian should handle purchases where a child cannot legally contract or consent.
If you believe a child has shared personal data without required permission, contact us so we can investigate and take appropriate action.
8. Policy updates
This policy is effective from 1 November 2026. We will post updates here and provide notice or request consent when required for a material change.
For privacy or complaint contacts, visit our Contact page.
